Privacy Policy

Welcome to the Privacy Policy of Louis & Henry. This document outlines how we handle and protect your personal information.

What Personal Information Do We Collect?

At Louis & Henry Limited, we collect various categories of personal information for the purposes outlined in this Privacy Policy.

a) Identification and Contact Information: This includes details like your name, address, phone number, or email address. You might provide these when signing up for an online account or when necessary for processes like VAT refunds.

b) Payment Information: This encompasses credit card details, bank account numbers, PayPal account details, or other payment information required to process orders for products or services.

c) Demographic Information: Such as gender and birthday.

d) When contacting Louis & Henry’s Customer Services, we may record your voice.

e) Preferences and Interests: Information you disclose during interactions with our client advisors, including preferences regarding collections, luxury brands, lifestyle, or family details.

f) Publicly Submitted Information: Content submitted or posted in public spaces, such as product reviews on social media pages or websites.

g) Purchase Information: Details of your online or in-store purchases, including products and prices.

h) Browsing Information: If you use our websites, we may collect data on the browser you use and your browsing behaviour.

i) Third-Party Information: Information available on third-party websites or social media platforms related to Louis Henry products and services, as necessary.

We may collect your personal information directly from you (e.g., when you create an account or make a purchase), passively (e.g., through browser cookies), or from third parties (e.g., social media platforms).

Failure to provide requested personal information may prevent you from receiving ordered products/services or registering on our websites, apps, or other media channels as required by law or contract.

How We Use Your Personal Information

The information collected serves specific purposes outlined at the time of collection or as detailed in this Policy:

a) Enhancing User Experience: Your information helps us understand your interests and improve our products, websites, and apps. We tailor your experience and marketing efforts to better suit your needs and interests, aiming to provide a more personalized service.

b) Providing Services: We use your information to process orders, respond to inquiries, manage complaints, and deliver requested information. This includes updates on site changes, service enhancements, and feedback requests, essential for maintaining our contractual obligations.

c) Security Measures: Your data aids in safeguarding our company, customers, associates, and digital assets against fraudulent activities or security breaches, ensuring the integrity of our operations both online and offline.

d) Combatting Counterfeiting: We utilize your information to detect and prevent unauthorized resale channels and counterfeit products, safeguarding the integrity of Louis Henry’s brand and distribution network.

e) Marketing Communications: With your consent, we may contact you about new products, special offers, and promotions tailored to your preferences, enhancing your shopping experience.

f) Analytics and Reputation Management: Your information assists in analysing Louis & Henry’s reputation and product perception. We measure the efficacy of our marketing strategies and events to optimize our brand image and outreach efforts.

g) For administrative purposes, we use information to maintain transaction records, fulfil legal obligations, and meet regulatory requirements, ensuring compliance and facilitating business operations.

These uses are integral to providing and improving our services while ensuring legal compliance and protecting our business interests.

Who We Share Your Personal Information With?

We prioritize the confidentiality of your personal information. However, there are instances where sharing is necessary:

a) We may share your information with authorized personnel within Louis & Henry’s parent and affiliated companies for internal audit, billing, administrative purposes, and to ensure consistent global service delivery.

b) Service Providers: We engage service providers and agents to perform various tasks on our behalf, such as email communication and website operation. We bind these entities by agreements to uphold the confidentiality and security of your data.

c) We may share information with banks or online payment service providers to facilitate transactions.

d) Business Partners: With your consent, we may share information with business partners for joint events or promotions.

e) During business restructuring or reorganization, we may share your information with relevant third parties.

f) Legal Obligations: Disclosure may occur to comply with applicable laws, respond to court orders, or fulfil requests from competent authorities.

We implement these measures to safeguard your information, ensure legal compliance, and facilitate seamless service delivery.

Types of Cookies We Use:

a) Functional Cookies: These aid in enhancing your browsing experience by storing information such as language preferences, login credentials, or saved shopping cart items.

b) Behavioural Cookies: They gather data on your behaviour, including referring URLs, visited pages, and times of website visits. This information helps us improve our websites and apps, understand your preferences, and deliver personalized content and communications.

c) Web Analytics Cookies: Used to measure website activity and identify popular areas, thereby improving content visibility.

d) Security Cookies: Employed to secure online transactions by utilizing device fingerprinting techniques to identify specific aspects of the equipment used for placing orders.

e) Third-Party Cookies: Our websites or apps may contain cookies delivered by advertising agencies or analytics providers to collect browsing information, including the effectiveness of our advertising campaigns on third-party websites. Their respective privacy policy govern third-party cookies.

f) Social Media Integration: Features like “Like” and “Share” functionalities provided by social network platforms allow content sharing. Even if not used directly on our website, these functionalities may track your browsing activity when your social network account is active, subject to the privacy policies of the respective platforms.

While we strive to provide transparency, we do not control how social media platforms collect personal data during your website browsing. We encourage you to review their privacy policy to understand how they utilize collected information, including for advertising purposes, and manage your preferences accordingly.

Acceptance of Cookies

Except for functional or security cookies, users can freely choose and modify the utilization of cookies on their device at any time.

Transferring Your Personal Information

The information we gather about you may be transferred, stored, and processed in countries/regions where Louis & Henry Limited entities operate. This ensures consistent and enhanced services across all locations you engage with us, aligning with the purposes outlined in this Privacy Policy.

Additionally, we may transfer your personal information to service providers responsible for maintaining our websites, apps, social media platforms, or other tools used in processing our clients’ or prospects’ information. This facilitates efficient operations and ensures seamless user experiences across our digital platforms.

Retention Period

We ensure your personal information is retained only as long as necessary for its purpose, following Louis & Henry’s determination and relevant laws.

The retention period for your personal data collected by us is based on the following criteria:

1. We’ll keep data for prospective customers, defined in Article 2, for three years from our last interaction. This includes those interested in Louis & Henry products without purchases, as well as purchasers.

We may archive personal data for potential litigation or disputes after this period, following applicable statutes of limitation

2. If legal action is initiated, we may retain your personal information until the conclusion of such action, including any appeal. Afterward, we will either delete or archive the information as permitted by law. We will subsequently anonymize or delete your personal data.

We prioritize responsible data management and adhere to legal requirements while maintaining transparency in our practices.

Your Rights

You have the right to access the personal information we hold about you. We’ll provide required information on processing, data categories, recipients, and retention upon request as per law.

Request structured data copy for portability, especially if processing relies on consent or agreement.

You may provide instructions on data processing after your demise. If your information is inaccurate, request correction or deletion. You can request personal information deletion if:

a) It is no longer necessary for the purpose of processing.

b) You have withdrawn your consent for processing based solely on consent.

c) You have objected to the processing.

d) The processing is unlawful.

e) Compliance with a legal obligation requires deletion.

We will take reasonable steps to inform other Louis & Henry Limited entities of any such deletion.

You may also request the restriction of processing if:

a) You contest the accuracy of your personal information.

b) You prefer restriction rather than deletion despite unlawful processing.

c) You require it for defence in legal claims.

d) You have objected to processing while we verify legitimate grounds for processing that may override your objections.

Protecting Your Personal Information

We implement appropriate technical and organizational security measures to safeguard your personal data. These measures include educating and training relevant personnel and ensuring the confidentiality, integrity, and availability of your information.

We safeguard your personal information from accidental or unlawful actions, including destruction, loss, alteration, unauthorized access, or disclosure.

While we aim for the highest security level, it’s important to note that the internet isn’t entirely secure. Hence, we cannot guarantee absolute security for any personal information transmitted or stored through our websites, apps, or social media.

We advise you to exercise caution and use secure internet practices when accessing our digital platforms.


We do not intend our websites and apps for children. We don’t knowingly collect children’s personal information without parental consent, except as allowed by law.

To provide us with personal information, you must be at least sixteen years old. To engage in transactions on our platforms, you must be at least eighteen years old. When transacting, you confirm being at least 18. We promptly delete data from minors upon notification or discovery. Please contact us if you believe a minor has provided us with personal information.

Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes in how we manage your personal information. We will notify you of any significant updates as required by law and publish the revised version on our website.